Questions and answers

Find our answers to the most frequently asked questions.

I’ve seen an apartment on your website, how can I book a viewing?

Please refer to the information given on the page of the property concerned under “viewings”.

I’m looking for an apartment, can you put my name on a waiting list?

Unfortunately, not. However, you can register for email alerts at any time on our website, under the lettings section located in the top right of the page.

Can I register for several apartments?

Yes, you may do so but you will have to submit a completed file for each apartment you wish to apply for.

What are the documents required to submit a file for a private apartment?

– The duly completed registration form

– The last 3 payslips of the signatory/ies of the rental agreement

– A certificate from the Swiss Prosecutions Office, less than 3 months old, for each signatory of the rental agreement.

– The ID(s) or work permit(s) of the signatory/ies of the rental agreement

How can I get a certificate from the lessor for the parking macaroon?

You can make the request by mail, email or near our reception.

You have to send us the Fondation des parkings’ form duly signed and having previously paid the CHF 15.00 fee. The detailed procedure is visible on “forms & downloads” page.

How do I know if I need a guarantor and what documents should they provide?

You will definitely need a guarantor if you are in a trial period, if you have insufficient income (student, unemployed, etc.), or if there are proceedings against you.

Your guarantor must live in Switzerland and must submit a completed file (see “4 – What are the documents required to submit a file for a private apartment?”)

How can a file be submitted?

You can submit it by post, email, in person or by fax. However, we recommend you act quickly as rental properties are often allocated quickly.

Do you accept surety companies for the rental deposit?

Yes, in some cases. Contact the person who manages the apartment for more information.

What are the documents required for subsidised housing?

You can obtain this information from the person who manages the apartment you wish to rent. You will find their contact information on the lettings page of our website by clicking on the property in question.
For more information on subsidised housing, you can also consult the website of the local housing and planning office:https://www.ge.ch/logement/acces-logements-subventionnes/logements-subv-base.asp

I would like to sublet my apartment; how do I proceed?

You will need to submit a written request stating the terms of the proposed sublease (duration, rent, number of occupants, etc.). If possible, include a copy of the draft sublease agreement and proof of identity of the prospective subtenants. Also remember to let us know how we can contact you during your absence.

I have a guarantor and I wish to remove them from my rental agreement; how should I proceed?

You will need to send us a letter to this effect, signed by the leaseholder(s) and the guarantor. You will also need to enclose all the documents that will allow us to update your file where necessary (pay slips proving an increase in salary, for example).

I would like to remove/change one of the leaseholders, how should I proceed?

You will need to write a letter signed by all leaseholders and enclose all the documents that will allow us to update your file.

I would like to obtain a copy of an official document; how should I proceed?

You must submit a written request and pay the corresponding fee.

I would like to terminate my rental agreement; how should I proceed?

You will need to send a letter of termination by registered letter signed by all the leaseholders and specifying the desired release date. The date on which the registered letter is received is binding.

I am going to terminate my rental agreement and a friend wants to take over my apartment; how should I proceed?

You need to enclose your friend’s completed file (see “What are the documents required to submit a file “) along with the letter of termination.

I have received the end of rental inventory for my apartment, when will my deposit be returned?

The deposit will be released soon after the end of rental inventory and the settling of any remaining expenses.

I would like to order an extra key; how should I proceed?

The request must be made in writing and include the full reference numbers of the key in question (both front and back). Please note that the cost of issuing an extra key is borne by the tenant and takes several weeks.

How should I proceed if I want to install a washing machine, a dishwasher, a safety rail, a sunshade, a spyhole, etc.?

Any requests to install equipment must be made in writing in advance.

My apartment is infested with pests, what should I do?

Please contact our maintenance team as quickly as possible; they will inform you of the steps to take.

I have a technical problem at the weekend or outside business opening hours, what should I do?

In case of emergency outside the opening hours of our offices, you can contact the maintenance service found on the notice board of your building directly. The costs incurred may be charged to the tenant if they are at fault.

My key has fallen into the lift shaft, what should I do?

You can contact the maintenance service that is responsible for maintaining the lift. The company contact details can be found on the notice board of your building. The cost of calling out this service is borne by the tenant.

I would like to cancel my cable TV; how should I proceed?

Make your request in writing specifying the desired termination date.