FAQ
Frequently Asked Questions
Find the answers to our most common questions here — housing search, rental applications, leases, day-to-day matters and Rosset.Connect access.
Select a category or browse the questions below to find the information you need.
Can't find your answer? Our team is here to help.
If you encounter an issue with the platform, open the "Help" menu at the bottom right of your screen, then click "Contact support".
From your tenant area, open the "Tickets" menu and click "Create a ticket".
Reset your password by clicking below.
Request your access by clicking below.
Send us your request in writing, specifying the complete reference of the key (front and back).
Duplication is at the tenant's expense and may take several weeks.
Access your tenant area by clicking below.
Contact our maintenance team promptly. Our team will guide you through the next steps.
In case of emergency outside our office hours, contact the repair service directly, as indicated on the noticeboard of your building.
Costs may be at your expense if the issue results from your fault.
Contact the elevator maintenance service. Their contact details are listed on the noticeboard of your building.
The service call is at your expense.
Reach out through our contact form or directly at info@rosset.ch — our team will respond to you personally.
Submit your request via Rosset.Connect (select "Administrative", then "Other administration").
Ask your question by clicking below.
Send us a written request beforehand for any installation.
You can submit your request via Rosset.Connect (select "Administrative", then "Other administration") or in writing.
Submit your request by clicking below.
You can submit your request via Rosset.Connect (select "Administrative", then "Residence certificate") or in writing.
This request is subject to a fee. The certificate is reserved for leaseholders (residential or commercial).
Submit your request by clicking below.
You can submit your request via Rosset.Connect (select "Administrative", then "Lease copy") or in writing.
This request is subject to a fee. These documents are reserved for leaseholders.
Submit your request by clicking below.
Yes. Send your request to info@rosset.ch.
The deposit is released after the move-out inspection, the settlement of any outstanding items, and confirmation of the final rent and utility payment.
If you pay by LSV or Direct Debit, allow up to 30 additional days for bank confirmation.
Send us a termination letter by registered mail, signed by all leaseholders, specifying the desired move-out date. The notice period is calculated from the date of receipt.
You may also hand in your termination notice at our reception during business hours.
We will send you a written acknowledgment of receipt, accompanied — where applicable — by a reminder of the contractual end date and the conditions for early termination.
Your rental manager will provide you with all relevant information by phone or mail (payment methods, bank guarantee or rental deposit insurance, SIG registration, etc.).
Yes. For some cooperatives, we maintain waiting lists. For more information, email us at info@rosset.ch.
Only the successful applicant is contacted regarding the allocation. However, you are welcome to contact us at any time to check on the status of your application.
Unselected applications are destroyed within 30 days of the allocation.
We do not maintain a waiting list. However, you can subscribe to our alerts at any time from the Rent page.
You will then receive new listings matching your criteria as soon as they go live.
Yes. Simply submit a complete application for each property.
Go to the viewing: the date and time are usually indicated in the listing. If not, contact the property manager whose contact details are provided there.
If interested, prepare your application quickly. All required documents are listed in the rental application:
