Privacy policy

Privacy Policy — Rosset & Cie SA – Rosset SA

1. Introduction

Rosset & Cie SA and Rosset SA real estate agency and their branches (hereinafter together: "we") provide various services (hereinafter: the "Services"), including the purchase, sale, management, administration, valuation, enhancement, development and rental of real estate, as well as advisory services and brokerage in these different contexts, and access to the website [www.rosset.ch](https://www.rosset.ch) (hereinafter: the "Site").

This privacy policy (hereinafter: the "Policy") explains how we process your Personal Data when we act as data controller. Your Personal Data may be collected directly from you or from other sources; in particular, it is collected when you interact with us, notably in person, by email or by telephone, or through platforms or the Site.

The term "Personal Data" means any information relating to an identified or identifiable natural person.

By using our Services, you acknowledge that you have read, understood and accepted to be subject to all the conditions provided in this Policy.

2. Data controller

Rosset & Cie SA (Route de Chancy 85, 1213 Onex) and Rosset SA real estate agency (Rue de Genève 86, 1004 Lausanne) are joint controllers for the processing of your Personal Data.

In cases where the processing of your Personal Data relates to a Service or a property (for example, in the case of the rental, sale, management or valuation of a property) offered by one of the two aforementioned companies, your Personal Data will be processed primarily by that company.

In other cases, in particular when you visit our Site, your Personal Data will be processed jointly by the two companies.

3. Personal Data processed

Below you will find the different categories of Personal Data we process, depending on the Services we provide to you.

3.1. When you contact us

When you contact us or communicate with us (for example by email, letter, telephone or in person at our offices), we may collect the Personal Data you share with us. This Personal Data may include your last name, first name, the subject of your request, the property concerned, your postal and email addresses as well as your telephone number.

We use this Personal Data to provide our Services, interact with you and respond to your requests.

3.2. When you browse our Site

When you browse our Site, we may collect Personal Data related to your use of the Site, notably the IP (Internet Protocol) address used to connect your computer to the Internet, the type of device you use, a unique device identifier (for example your phone's IMEI number, the MAC address of the network interface or the mobile phone number used by the device), your location and browsing data, as well as any information you may enter on our Site.

This Personal Data is notably collected via cookies and similar technologies, the use of which is governed by Article 5 of this Policy.

We use this Personal Data to improve your experience on our Site and to understand your preferences in relation to the Services we offer.

3.3. When you use one of the portals on our Site

Our Site provides portals enabling you to manage your relationship with us. When you register on one of these portals, we collect the following Personal Data concerning you:

Tenant, co-owner or caretaker portal : email address
Service company portal : email address

We also collect any data you provide to us via the portal.

We use this Personal Data to provide our Services, interact with you and respond to your requests.

3.4. When you subscribe to our Email Alert

When you subscribe to receive an Email Alert, we will ask for your email address, first name and last name. You may also provide additional information on a voluntary basis (for example your telephone number).

We process this Personal Data to personalize the information and offers sent to you and to better tailor them to your interests.

3.5. When you use a partner platform

When you use a platform on which we publish our listings (https://www.immomig-portal.ch, https://www.immobilier.ch), we may receive the Personal Data you enter in the contact form relating to a property whose sale or rental we manage, as well as other information transmitted by the platform in accordance with its privacy policy and terms of use.

We use this Personal Data to provide our Services, interact with you and respond to your requests.

However, we are not responsible for the processing of your Personal Data carried out by the platforms you use. In such cases, the privacy policy of the platform concerned applies.

3.6. When you are looking for a property to rent and/or when a lease relationship is concluded

When you are looking for a property to rent, and in particular when you submit a rental application form or upon signing a lease agreement, we may collect the following Personal Data, necessary to ensure your solvency at the conclusion of the lease and the proper and faithful performance of the contract throughout the contractual relationship:

Your identification information : last name, first name, company name, identity card, passport, type of residence permit, date of birth, certificate of residence or establishment, identity badge, bank details
Your contact details : postal and email addresses, telephone number
Your family and personal situation : marital status, number of children, existence of a guardianship, number and type of vehicles, number and type of pets, name of your household insurance, current property manager, current rent and reason for change (has the lease been terminated by the landlord; if so, for what reason?)
Your financial situation : profession, net monthly income, last three pay slips, an official extract concerning you from the Debt Collection Office, the balance sheets and operating accounts of the last three financial years and any other financial and/or accounting document enabling us to determine your solvency as a private individual or legal entity
Any other information provided on the form or communicated voluntarily

The collection of Personal Data from third parties or judicial or administrative authorities (former landlord, private commercial information companies or private investigators, Debt Collection and Bankruptcy Office, OCPM, Land Registry) will only take place when a prevailing public or private interest justifies it, for example fraud detection, debt recovery, complaint management, serious breach of the lease, and only if it is not possible to obtain the desired information by other means. It will moreover be strictly limited to the purpose and reason for which the request is made.

3.7. When you entrust us with the management, valuation or enhancement of a property

When you entrust us with the management, valuation or enhancement of your property or the development of a real estate project, we may collect the following Personal Data:

Your identification information : last name, first name, company name, identity card, passport, type of residence permit, place and date of birth, certificate of residence or establishment, identity badge
Your contact details : postal and email addresses, telephone number
Your bank or postal details
Your family and personal situation : notably marital status
Information about the property : type of property, condominium regulations, accounting and financial statements (such as rent roll, operating expense accounts, mortgage situation, personal and real estate taxation), minutes of general meetings of the last three years and extracts from the Land Registry

The collection of Personal Data from third parties or judicial or administrative authorities (former landlord, private commercial information companies or private investigators, Debt Collection and Bankruptcy Office, OCPM, Land Registry) will only take place when a prevailing public or private interest justifies it, for example fraud detection, debt recovery, complaint management, serious breach of the contract, and only if it is not possible to obtain the desired information by other means. It will moreover be strictly limited to the purpose and reason for which the request is made.

3.8. When you entrust us with a brokerage mandate

When you entrust us with a brokerage mandate, we may collect the following Personal Data:

Your identification information : last name, first name, company name, date of birth, marital status, address
Your contact details : postal and email addresses, telephone number
Your family and personal situation : marital status, matrimonial property regime
Information about the property subject to the brokerage mandate : sale price, deposit, mortgage lender, loan amount, mortgage notes, easements, sales prospectus, condominium regulations, minutes of general meetings of the last three years

We use this Personal Data to provide our Services. We may also use this Personal Data to pursue our legitimate interests (for example fraud detection, debt recovery, complaint management) and to comply with our legal obligations (for example the retention of accounting documents or responding to requests from authorities).

To facilitate the transaction and optimize the chances of sale, we may communicate to third parties all the information about the property subject to the brokerage mandate listed above, as well as the identity of the landowner or other holders of real property rights. To communicate any other Personal Data, we will request your consent.

3.9. When you contact us to acquire a property

When you contact us to acquire a property, we may collect the following Personal Data:

Your identification information : last name, first name, company name, nationality, date of birth, marital status
Your contact details : postal and email addresses, telephone number
Your family and personal situation : marital status, matrimonial property regime
Information about the property being purchased : price range, location of the desired property, purchase criteria, etc.

In addition, to facilitate the transaction, optimize the chances of acquisition and define the exact profile of the desired property, we may use your Personal Data to send you targeted information regarding the acquisition of properties similar or related to the one you are seeking.

4. Disclosure of your Personal Data

We may disclose your Personal Data to the entities listed below.

4.1. Subcontractors

We may disclose your Personal Data to persons who provide us with services as subcontractors, notably IT service providers (hosting, maintenance, call centers).

Our subcontractors are bound by a confidentiality obligation and may only use your Personal Data in accordance with our instructions and this Policy.

4.2. Third parties

Your Personal Data may also be shared with third parties depending on the Services requested. These include in particular:

Owners and/or landlords, the building caretaker, in connection with the conclusion or performance of a lease agreement
Contractors instructed in the context of works carried out for tenants, co-owners or owners
Insurance companies in connection with the performance of insurance contracts on behalf of owners
Banking or lending institutions in connection with the performance of mortgage contracts entered into by owners
Architects in connection with the carrying out of developments or other transformations/renovations of properties owned by current or future owners
Buyers or sellers in connection with the performance of real estate sale/purchase contracts or brokerage contracts

The transmission of Personal Data to third parties or to judicial or administrative authorities (former landlord, private commercial information companies or private investigators (PICO), Debt Collection and Bankruptcy Office, OCPM, Land Registry) will only take place when a prevailing public or private interest justifies it, for example fraud detection, debt recovery, complaint management, serious breach of the contract.

5. Cookies used on the Site

5.1. Our cookies

The types of cookies (including those of our subcontractors) that we may use on our Site and the purposes for which they are used are indicated below.

5.2. Category 1 : strictly necessary cookies

These cookies are essential to enable you to navigate our Site and use its features. Without these cookies, several elements of our Site may be blocked and/or may not function properly.

We use these cookies to give you access to the Services we offer on our Site.

5.3. Category 2 : performance cookies

These cookies gather information about how you use our Site, for example which pages you visit most often and whether you receive error messages from web pages.

We may use these cookies to maintain the efficiency and ease of use of our Site and to understand how it is used.

5.4. Category 3 : functional cookies

These cookies allow our Site to remember the choices you have made (such as your username, language or the region you are in) and may also be used to provide the Services you have requested.

We may use these cookies to maintain the efficiency and ease of use of our Site and to offer you a seamless browsing experience.

5.5. Third-party cookies

We may include on our Site applications from third parties that allow you to share content from our Site with others or to let those others know about your browsing activity or opinion regarding content on our Site.

The setting and use of cookies by third parties are subject to the privacy policies of those third parties, which are responsible for the processing of such data.

6. Transfer abroad

Your Personal Data is processed in Switzerland. If you reside in a foreign country, your Personal Data may be transferred there. Such transfer is then justified by the conclusion or performance of a contract, or the exercise of our rights.

7. Security

Security measures (of a technical and organizational nature) in line with industry standards have been implemented, taking into account the risks involved, to protect your Personal Data against any accidental or intentional manipulation, loss, destruction, disclosure or unauthorized access.

8. Changes to the Privacy Policy

We may update this Policy from time to time without prior notice. Please therefore check it regularly. However, we will seek to draw your attention to any significant changes.

9. Contact

You can contact us for any question or request relating to the protection of your Personal Data:

By email : data@rosset.ch
By postal mail :
- Rosset & Cie SA, Route de Chancy 85, 1213 Onex
- Rosset SA – Lausanne Agency, Rue de Genève 86, 1004 Lausanne
- Rosset SA – Fribourg Agency, Rue de Romont 5, 1701 Fribourg